We gather customer intelligence from conversational interviews with your customers to benchmark and improve upon all areas of your business.
Value We Bring To Our Clients:
- Maximize customer retention
- Understand each customer’s level of satisfaction and dissatisfaction
- Increase business from existing customers
- Increase close ratio with new prospects
- Statistically analyze key drivers of customer satisfaction
- Strategically align our client with current and future customer needs
- Determine the dollar value of addressing each core weakness
- Identify opportunities for growth (e.g. companies to acquire, products to add or abandon)
- Unearth competitive threats
Our clients see enormous benefits in positioning us as an objective 3rd party, since in doing so we:
- Get customers to provide uninhibited, candid feedback
- Learn about customers’ true business intentions
- Impress our clients’ customers with a professional exchange that underscores our clients’ interest in delivering excellence
