“The New Peak Consulting team brought a very high level of professionalism to our customer satisfaction research project. They concisely analyzed and communicated customer feedback to our upper management group and crafted a set of recommendations and concrete action plans. We, as a company, can now take actions to address those areas that will improve our customers’ satisfaction in doing business with Lake Region Medical.”

Jim Mellor
VP Marketing and Sales
Lake Region Medical

                                                * * * * * * * * * * * * * * * * * * * * * 

“New Peak Consulting is a small boutique Market Research Firm that really packs a punch when trying to help a company understand how to better serve your customers with higher quality products and services. Patrick and Kate gave us the service and intellectual horsepower we would expect from a much larger established market research company and were not afraid to tell us some of the more difficult responses we got to the questions that we asked our customers.

New Peak Consulting provided us with tangible results and an action plan to help us serve our customers better. They were fast, clear and concise in their message and above all extremely professional. As a business person over the last 25 years I have very rarely got exactly what I want from a supplier. This was one of those very rare special occasions. Thanks Patrick and Kate for helping AGY serve our customers better.”

Drew Walker

                                                * * * * * * * * * * * * * * * * * * * * * 

“Thanks for another job well-done.  The candid insights that you provided as a result of the customer satisfaction research initiative were invaluable.  The end-to-end process and complete transparency you created with senior executives at our client companies provided the needed insight our project required.  Lastly, your pointed recommendations and “call to action” checklist and project plan made this effort a huge success.”

Jeff Bak
HealthPlan Services

                                                * * * * * * * * * * * * * * * * * * * * * 

“I have had the pleasure of being a business colleague of Patrick Baldasare for more than twenty years. He is without question one of the finest strategic research consultants and business strategists I have ever come across. His depth of experience (consulting to businesses of all sizes as well as successfully building and running his own companies) enables him to easily engage in meaningful business dialog and unearth the real issues that matter to his clients. Beyond quickly assessing and framing the needs of his clients, Patrick brings real value through his relentless focus on developing practical solutions that can be readily implemented.

I have experienced Patrick’s skills and value first-hand; while working at major corporations such as Fidelity and Bankers Trust Company, we engaged Patrick and his firm on numerous large, strategic business initiatives. Further, over the past 15 years working on the supplier side and building a business, Patrick has been a highly valued business consultant and mentor. Beyond his business acumen, Patrick is a master communicator and true leader who brings high energy, passion and commitment to every assignment. He is a person of great integrity and I cannot recommend him higher, whether it is a small consulting assignment or a large scale initiative.”

Jim Neuwirth
President & CEO
Northstar Research Partners

                                                 * * * * * * * * * * * * * * * * * * * * * 

“Patrick Baldasare is a real pro.  He asks the right questions, he listens but doesn’t hesitate to offer a contrary view, he follows through on the details, and he delivers what he promises.  He’s a professional!

John Horan-Kates
Vail Leadership Institute